Key Account Manager

Job Description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  Are you ready to make your next career move to join our team and support our major national accounts with both operational and sales activities? As our Key Account Manager, you will be responsible for the retention, growth and value of the account, asset/capital planning, contract management and ensuring the customer's performance goals and account management objectives are met /exceeded. Please note: This is a remote-based position with a primary location in Lisle, IL and open to considering candidates that reside outside of Illinois. JOB DUTIES: Customer & Portfolio Management: Serve as the primary point of contact for assigned Core accounts, managing customer needs, account performance, escalations, and overall relationship health. Retention & Profitable Growth: Develop and execute account strategies focused on customer retention, revenue growth, profitability, and expanding KONE’s share of wallet. Field Collaboration: Partner closely with branches, districts…